Report Maintenance Issues
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Welcome to our repair reporting system
When filling in the reporting an issue form please be as descriptive as possible and always provide a photo of the problem when you can.
Office Hours Monday – Friday 9.00am to 5.30pm
FOR ALL OUT OF HOURS EMERGENCIES PLEASE REVIEW THE LIST BELOW FOR THE RELEVANT CONTRACTOR DETAILS:
If you smell Gas or have a Gas leak contact National Grid on 0800 111 999 immediately and do not turn on any lights. Ventilate the property throughout and wait outside if possible until the engineer arrives. Please ensure that you update East Links the next day.
An emergency is if you have a complete failure of your heating and hot water system or a leak that cannot be isolated by turning off at a stop cock. Please note that any charges made by a contractor will be recharged to the tenant, if the matter is deemed a non- emergency, or if the property is not fully managed by East Links.
If you are aware of your landlord having an emergency policy with the likes of Homeserve etc, you must always contact them in the first instance.
GAS AND OR PLUMBING EMERGENCIES PLEASE CONTACT THE FOLLOWING:
- HEATING SOLUTIONS 07985 255758
ELECTRICAL EMERGENCIES PLEASE CONTACT THE FOLLOWING:
- CARL SPRIGGS 07979 821943
FOR ALL LOCKSMITH EMERGENCIES PLEASE CONTACT ONE OF THE BELOW:
- KIRBY LOCKS 07875 719203
- SPECTRUM SECURITY 07808 866988
Please note that tenants are responsible for out of hours locksmith charges due to loss of keys or being locked out of the property and should arrange to pay the contractor direct.
LEAKS DUE TO RAIN
Please note that roofing contractors do not usually attend out of hours so please report any such issues via our online reporting service.